Q - I press buttons on my remote control, the CCM displays the correct message, but nothing happens on my TV.
A - IR Emitter - small black device, with wire running from it, on front of TV - has come loose. Reposition it over the small, tape-covered hole on front of TV. Secure with black electrical tape.

Q - I see the Main Menu screen, but none of the devices can be viewed on my TV.
A - TV is set for Antenna reception. Press the MENU button on the front of the TV, go through the Video/Set Up options and select Cable reception. Your Media Specialist or Para-Pro can help you with this!

Q - I am supposed to have a device scheduled to my classroom, but I don't see it listed on my Menu screen.
A - SmartSystem® 4.0, 4.1 - While viewing your Menu screen, press the MENU button again. This will refresh you scheduled event display.
- SmartSystem® VK - Scheduled events only show up on the Scheduled Events Menu. If your Main Menu is MENU 0, the Scheduled Events Menu is MENU 1 If your Main Menu is MENU 1, the Scheduled Events Menu is MENU 2

Q - I see the video on the TV, but I don't hear anything.
A - Turn up volume on TV using your SmartSystem remote control.
If you have a classroom Control Panel in your classroom, make sure the Audio Source Selector is set on Television and the Master Volume is set on 5.

Q - I can't see my computer monitor on my TV screen after I press the LOCAL button on the SmartSystem® remote control.
A - Check to make sure your S-VIDEO cable is plugged in and/or external scan converter is turned on. You must turn on your computer after this cable is plugged into the wall. If you are not sure if it was plugged in beforehand, try rebooting your computer. If rebooting your computer does not remedy the situation, this problem is due to improper set-up of your scan converter. Check with your media specialist or para-pro for assistance.

Q - My CCM says "COMMS"
A - The system may be down or your Classroom Control Module may be locked. Inform your media specialist as soon as possible.

Q - My CCM says "SVL RAM"
A - Your CCM is not able to boot up. Rare problem, but can happen after a severe electrical disturbance. Inform your media specialist as soon as possible so a service call can be placed.

Q - My CCM is blank./My CCM clock is missing.
A - The time display on the CCM is a removable feature. Pressing FUNCTION then DISPLAY will bring the clock back up. The same command will also hide the time display. When you turn the TV on/off there is a 5-10 second delay before the time reappears. Be patient, it will come on. If it is not on within 30 seconds or so, use the FUNCTION-DISPLAY command.

Q - I am trying to access a device, but my CCM says "NoCtrl" or "In Use."
A - "NoCtrl" - The System did not recognize the button sequence you pressed. Try it again.
"In Use" - The device you are accessing is being controlled by another person in your school. Contact your media specialist for assistance.

Q - I cannot understand the language being spoken
A - Press the AUDIO button to see if it is set for 1L. 1L is normally English. 2R may be another language or music. If you have the AUDIO set to stereo and there is more than one language, you are receiving a combination of English and another language. To change AUDIO, quickly press the AUDIO button while the menu is still on the screen and you will be able to scroll throught your choices.

Q - Is it necessary to use a barcode reader to access the chapters and frames found on laser discs?
A - You can certainly use a barcode reader but you can also use your remote, as long as the barcodes have numbers below them. If the barcodes display a number it is probably the frame number. You will need to use your DISPLAY key on your remote to access the frame menu. When you are in the frame mode, you can enter the numbers of the barcode on your remote, followed by ENTER. This will take you directly to the desired frame. When you are ready to play, press PLAY.

Q - I have plugged in my live broadcasting cart, but when I view it through the system I can't hear anything.
A - Check the settings on the audio mixer. Make sure Master volume is set at 2 or higher. Verify that any microphones that you are using are plugged-in, turned on and their volumes are set higher than 1 on the mixer.
IF YOU HAVE A VCR MOUNTED ON YOUR CART, IT MUST BE TURNED ON - EVEN IF YOU ARE NOT USING IT!
HARPER WOODS SCHOOLS: Your camera must have a blank tape in it AND be in RECORD mode in order to hear anything through the camera microphone!

Q - I am experiencing screeching noises when using my live broadcasting cart.
A - You are hearing "feedback" caused by having microphones too close to speakers. Turn volume of preview monitor on cart to "0" and mute any other TVs in the broadcasting area.

Q - I have my live broadcasting cart on, but I only see fuzz on my classroom television.
A - The live broadcasting cart is not broadcasting through the system. Check the following:
RF cable from the cart must be securely connected to the wall
All devices on the live broadcasting cart must be turned on
Demodulator mounted on the cart must have the green power light on
The corresponding modulator in the headend room must have the green power light on.

Q - I have my live broadcasting cart on, but I only see a black screen on my classroom television.
A - Take the lens cap off of the camera.
If that is not the problem, something on the cart does not have power. Make sure that all devices on the cart are turned on AND all devices that your camera cart is hooked into are on.